IT Technician Level 2

IT and Services · Vancouver, British Columbia
Department IT and Services
Employment Type Full-Time
Minimum Experience Experienced
Compensation To be discussed

POSITION: IT Technician Level 2


About DTM (a subsidiary of Quadbridge Inc.):


DTM Systems Corporation, a subsidiary of Quadbridge Inc., is British Columbia's leading independent technology systems integrator, providing advanced solutions to public and private sector companies, institutions, and organizations.  Our clients include many of the top businesses in Vancouver. Key to our success is our highly knowledgeable, dedicated and experienced team. At DTM, we're committed to providing an environment which promotes open communication and innovation. 


About the position:


We are seeking a IT Technician Level 2 for a permanent full-time position. This role will provide timely and responsive IT Support Services for small to medium sized business clients, from configuration/installation of desktops, applications and network infrastructure, to addressing all issues related to their proper functioning and maintenance. This position is based out of our head office in Vancouver, B.C. There will be some local travel to client sites. This position reports to the Associate Director - Client IT Operations.


Responsibilities:


  1. Staff Helpdesk for internal network and desktop support
  2. Be the internal IT for clients in handling their hardware, software, and network support
  3. Configure workstations, server hardware and network infrastructure as required
  4. Install, support and troubleshoot software for servers, networks and desktops
  5. Deploy systems designed by others in regards to installations/configurations of servers and load set-up, anti-virus software, backup systems etc.
  6. Manage, diagnose and troubleshoot, in a step by step approach, to monitor, test and solve hardware, software and infrastructure problems. This includes Windows Server (2012-2019), Active directory,  Network security, Office 365, permissions and policy, File servers, IIS, Exchange, VMware, Hardware, Cisco Meraki Network devices
  7. Anticipate networking and communications problems and implement preventive measures
  8. Assist other technicians, as requested by Dispatch, in the investigation of problems, identification of root cause, adjustments/corrections to solve technical issues. Assist with the creation of proactive solutions
  9. Provide on-site user training to clients as needed
  10. Provide on-call support after hours as needed
  11. Take the time to ask sufficient questions and listen to the client to fully understand the ramifications of what may be wrong and the impact of applying a solution on other parts of the system
  12. Support electronic equipment such as printers, copiers, faxes, laptops, etc.
  13. Develop effective working relationships with clients, understanding the nature of their business, work practices and liaising with staff at all levels of the company
  14. Identify problems and opportunities for businesses to improve their current IT processes by anticipating future requirements and making recommendations for latest technologies
  15. Handle all client accounts in a professional manner, providing up-to-date technical information and system diagnostics
  16. Conduct the pre-contract client assessment survey and make recommendations as required
  17. Manage the on-boarding of new Managed Services Clients as required
  18. Support and develop the three MS pillars of VIP: Visibility to the client at all levels, into client’s IT requirements and planning; Innovation in the solutions we provide, recommend, and implement; and Profit to the client through efficient use of IT resources, and to the company in the sale of their services
  19. Maintain both individual and company certifications as required


Requirements :


  • Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent combination of studies and experience required
  • Minimum of five years’ experience within small to medium sized business environments in a Technical Support  Services role
  • Experience with Windows Server (2012-2019), MS Exchange, MS Office 365 administration, MS Outlook, Windows 10, exposure to MS SQL, MS Teams
  • 2-3 years managing Microsoft Enterprise Mobility – Azure Active Directory, Microsoft Endpoint Configuration Manager, Azure Information Protection, Microsoft Intune & Autopilot
  • 2-3 years managing Microsoft Azure workloads
  • Working knowledge of virtualization, Hyper-V, or equivalent
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
  • Demonstrated ability to:
    • learn new technologies quickly and proficiently
    • troubleshoot, investigate, and  accurately problem solve complicated network related issues
    • organize resources, establish priorities
    • Install and maintain Active Directory
    • Identify and resolve computer system malfunctions and operational problems
  • Knowledge of computer and/or network security systems, applications, procedures, and techniques
  • Experience with VEEAM and Sophos is preferred
  • Certifications:
    • MCSE, MCTS and/or MCITP, MCP
    • A+ and/or Network+
    • ITIL v3/ITIL4 Foundation or higher
  • Versatile technical ability and well able to handle multiple demands and shifting priorities in a confident and collected manner
  • Excellent interpersonal and customer service skills with a commitment to deliver the highest quality service
  • Strong diagnostic abilities and problem solving skills
  • Travel to local clients may be required


Benefits:


  • Extended Health coverage after successful completion of probationary period (3 months), including dental, Life Insurance and LTD
  • Employee and Family Assistance Program after successful completion of probationary period (3 months)
  • Cellphone allowance
  • We encourage collaboration, continuous learning and personal and professional development for each of our employees
  • Corporate Sustainability Commitment


DTM/Quadbridge Inc. is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated equally. We make sure to respect the same equity with candidates during the full-cycle of recruitment.



Thank You

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  • Location
    Vancouver, British Columbia
  • Department
    IT and Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced
  • Compensation
    To be discussed